Seller Details & Grievance Officer

Draft — pending legal/CA review. Based on the current website's policies, extended for Indian e-commerce rules. Not legal advice; items marked [to be provided] need the client's details.

Published as required by the Consumer Protection (E-Commerce) Rules, 2020.

Seller

Trade name: Nevan Pearls & Jewellers
Legal name: [to be provided]
Registered / principal address: Belvedere by UKn, Bengaluru, Karnataka 562110
GSTIN: 29KVHPK9186B1ZY
Website: www.nevanpearls.co.in

Customer care

WhatsApp: WhatsApp
Email: support@nevanpearls.co.in
Hours: Mon–Sat, 10:00 AM – 7:00 PM IST

Grievance Officer

Name: [to be provided]
Designation: Grievance Officer
Email: [to be provided]
WhatsApp: [to be provided]
Address: Belvedere by UKn, Bengaluru, Karnataka 562110
Response time: Acknowledged within 48 hours; resolved within 30 days

We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt, as the Rules require. Please include your Order ID.

Country of origin

The country of origin of each piece is shown in its product details. [country of origin per product to be confirmed]

Payment, returns & delivery

See our Shipping, Returns & refunds and Terms. Prices include all taxes; no hidden charges are added at checkout.