Returns, Refunds & Cancellation Policy

Draft — pending legal/CA review. Based on the current website's policies, extended for Indian e-commerce rules. Not legal advice; items marked [to be provided] need the client's details.

Order cancellation

Orders can be cancelled within 24 hours of placement, provided the order has not yet been shipped. To cancel, email support@nevanpearls.co.in with your Order ID. Cancelled prepaid orders are refunded in full.

Returns & exchange

Returns are accepted within 7 days of delivery for unused items in original packaging, with any certificate or authenticity card intact.
Customised, engraved or made-to-order pieces are non-returnable.
To start a return, email us your Order ID and reason; we will share the return address and process.

Refunds

Once your returned item is received and inspected, refunds are processed within 5–7 business days.
Refunds are credited to the original payment method via Razorpay.
Shipping charges (if any) are non-refundable unless the product was damaged or incorrect.
Return shipping cost: [to be provided]

Damaged or incorrect items

If you receive a damaged, defective or incorrect product, contact us within 48 hours of delivery with photos. We will arrange a free replacement or full refund.

Contact

For any refund or cancellation query: support@nevanpearls.co.in · WhatsApp. Unresolved? Contact our grievance officer.